If contamination gets in the way, we will help make it right.
Every Quiltcap grow bag is meant to give you a dependable place to begin. Our contamination replacement guarantee is here for the moment when that clean start does not go to plan.
Quiltcap / promise 01
Good growing support should feel human.
Not sure what you are seeing? You can still reach out. We would rather help you make a clear call than leave you guessing.
01 / Who it is for
A fair fallback for a product meant to start clean.
If a Quiltcap grow bag is affected by contamination, contact us and we will help with a replacement.
Eligibility at a glance
- You purchased a Quiltcap grow bag from us.
- You believe the bag has been affected by contamination.
- You contact Quiltcap so we can understand what happened and help with the next step.
02 / Make a claim
Three calm steps from concern to support.
Pause and take a breath
If something looks wrong, stop and give yourself a moment. You do not need to diagnose the issue alone.
File the dedicated claim
Verify your order with the number and checkout email, then tell us what you are seeing. A photo is welcome but never required.
Let us help from there
We will review the details and email you with the next step for your replacement claim.
03 / Talk to Quiltcap
Start with the details. We will meet you there.
For a contamination replacement, use the dedicated claim form. For anything else, send a support message or email us directly at quiltcap@polsia.app. Tell us what you are seeing and we will take it from there.
Contamination claim
Verify your order first, then send the essentials once. We will follow up by email after reviewing your claim.
Something else?